Terms and conditions

Applicable for tours, accommodation and rental of equipment booked from December 17, 2024

Booking

Bookings can be made at any time before departure, by email or telephone.

Payment

Our rates are in Norwegian Kroner (NOK) including Norwegian taxes. Payment will be in NOK. An invoice fee of NOK 50 will be charged for each invoice. Payment by credit card incurs an additional fee of 3.5% calculated on the total amount, to the credit card company.

When booking online:

  • The entire experience is paid at the time of booking

For experiences (packages etc) that are booked manually:

  • Payment can be made via direct bank transfer (invoice) or e-payment link sent via email or SMS.
  • Invoice or payment link is sent with a set payment deadline. Normally 2 weeks.
  • If payment is not made within the set date, GLØD Explorer reserves the right to cancel the order without notice. A cancellation confirmation will be sent by email.Cancellation

Cancellation must be written and must be confirmed by GLØD Explorer with a cancellation confirmation before
the cancellation can be fulfilled.

Cancellation Terms:

  • Cancellation 30 days or more before arrival: 10% retained by GLØD Explorer
  • Cancellation between 29 and 15 days before arrival: 50% of the total booking value will be charged in addition to the 10% deposit already paid.
  • Cancellation within 14 days before arrival will not result in a refund.
  • Supplier Cancellation:
    Cancellations made by the Supplier (GLØD Explorer) may be made due to weather conditions and safety concerns for the
    guests. To the best of our ability, an alternative experience will be offered, and this is optional
    acceptance. If part of a package, any refund will only apply to the cancelled experience or service.

Cancellation owing to illness

Travel cancellation insurance is not included in the tour price.

Changes

Any changes to booked tours will incur an administration fee of NOK 200 per person for day/evening tours and NOK 400 per person for packages/multi-day tours. GLØD reserves the right to make minor changes to the tour program, undertake price adjustments due to changes in the framework conditions or to cancel/change individual tours, e.g. owing to weather and snow conditions.

Force Majeure

Except where otherwise expressly stated in these booking conditions Supplier will not be liable or pay you compensation if our contractual obligations to you are affected by “unavoidable and extraordinary circumstances”, meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions (lack of snow, blizzards or other natural conditions), etc, which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside Suppliers control.

Complaints

If the client believes there are any deficiencies in the tour arrangements, he/she shall inform GLØD’s representative immediately. If the deficiency is not remedied in a satisfactory manner, the client may be entitled to a reduction in price, providing the deficiency was pointed out during the tour. The right to compensation lapses if GLØD can document that GLØD, or any company GLØD has entered into an agreement concerning the implementation of the tour arrangements, cannot be blamed for the injury/damage or inconvenience in question.

Insurance

All guests, GLØD employees, third parties and equipment are insured through Glød Explorer AS’s “Third party, public and product liability insurance”. This insurance has a deductible of NOK 12,000 which must be covered by the guest.

The traveler is nevertheless obliged to take out personal travel insurance before taking part in our trips. We recommend insurance, issued by an independent company (third-party company), which covers the return journey in the event of illness or injury, includes cancellation insurance for activities and accommodation when the cruise ship or other means of transport cancels a call/trip, roads are closed and/or flights are cancelled/cancelled (a CFAR upgrade).

Check that the advanced insurance also covers accidental damage on more challenging tours (which we offer); such as mountain biking, skiing expeditions, dog sledding and hiking in mountainous terrain. Without such insurance cover, you as a traveler may have to bear all costs in the event of an accident.

Disputes

Any dispute that arises as a result of or in connection with this agreement, including disputes about the existence, validity or termination of the agreement, shall be resolved by applying Norwegian law. The parties adopt the Alta District Court (Alta Tingrett) as venue. Lawsuits can alternatively go to the Oslo District Court (Oslo Tingrett), be filed at Glød Explorer AS’ venue pursuant to Section 4-4 or Section 4-5 (2) of the Disputes Act. The point of agreement relating to venue and application of law applies as long as this does not conflict with national or international preceptorial legislation.